دربي | تطبيق توصيل ركاب وشحن طرود مع تتبع مباشر ودعم 24/7

Privacy Policy

Effective Date: 02/06/2025
This Privacy Policy applies to both the Drbi - دربي rider app and the Drbi Driver - كابتن دربي driver app (collectively referred to as “Drbi,” “we,” “our,” or “us”).

By using our apps, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

• Account Information: Name, email, phone number, password, profile photo, vehicle details (for drivers).

• Payment Information: Credit/debit card details or other payment methods (processed via secure third-party providers).

• Support Requests: Information you provide when contacting support.

b. Information We Collect Automatically

• Location Data: Real-time GPS location for matching riders and drivers.

• Usage Data: App activity, session duration, ride details, and device information (OS, model, IP address).

• Device Identifiers: Advertising identifiers, device tokens for push notifications.

2. How We Use Your Information

• To provide and improve ride-matching services.

• To process payments and send ride confirmations.

• To ensure user safety and fraud prevention.

• To enable features like estimated time of arrival (ETA), live tracking, and in-app communication.

• To send important updates, service-related messages, and promotional offers (where permitted).

3. Sharing Your Information

We may share your information with:

• Other users (e.g., riders see driver details; drivers see pickup/dropoff locations).

• Service providers who support our operations (e.g., cloud hosting, payment processing).

• Law enforcement or government authorities when required by law.

• Business transfers in the event of a merger, acquisition, or sale.

4. Data Retention

We retain your data only as long as necessary for the purposes outlined above, or as required by law.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.

• Object to or restrict certain types of processing.

• Withdraw consent (where processing is based on consent).

• Lodge a complaint with a data protection authority.

To exercise your rights, please contact us at: drbiowner@gmail.com

6. Security

We implement appropriate security measures to protect your data. However, no system is 100% secure.

7. Children’s Privacy

Our apps are not intended for use by children under the age of 18. We do not knowingly collect personal information from minors.

8. International Users

If you are accessing the app from outside our operating country, be aware that your data may be transferred and processed in countries with different data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or other appropriate channels.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, contact us at: drbiowner@gmail.com